FAQ.

The warranty policy covers manufacturing defects resulting from residential use, excluding items such as marbles, wall arts, and sculptures.

Misuse or inappropriate use includes improper storage, assembly, installation, abuse, alteration, or cleaning using incorrect methods or products.

Yes, the warranty does not cover normal wear and tear, damages from assembly errors, mishandling of parts, or products placed outdoors.

No, the warranty is non-transferrable and applies only to the original purchaser.

Yes, you can cancel your order partially or fully within two (2) days for certain orders before receiving them, subject to cancellation fees.

We accept credit cards (Visa, American Express, or Mastercard), certified check, bank draft, cash, Affirm, or wire transfer.

A minimum deposit of 60% is required for in-store orders, with no order processing until the deposit is collected.

In-stock items usually ship within a week, while customized, backordered, or preorder items may have an estimated delivery time of 3 to 4 months.

If delivery exceeds the specified period by more than one month, a full refund may be eligible.

No, only one discount code can be applied per order.

Cancellation fees are applicable based on the type of order and timing of cancellation, ranging from a minimum of 20% to 50% of the order value.

Standard delivery fees are calculated based on the items in your cart and shipping address, while white glove delivery fees are additional and vary based on the order.

Yes, installation services are available for eligible furniture items for an additional fee.

Customers are responsible for ensuring adequate delivery conditions, including accessibility, clearing areas for placement, and inspecting packages upon delivery.

Yes, additional charges may apply for missed or failed delivery attempts, including retrieval fees equivalent to delivery costs.

A monthly storage fee of 5% of the order value (or a minimum of $150) will be charged for orders not collected within 14 days of notification.

Customized orders are final sales and not eligible for refunds unless they are defective or damaged.

LEOPARD CA Inc. accepts no responsibility for deliveries subcontracted to independent carriers and advises resolving any issues directly with the carrier.

In-stock items usually ship within a week from the date of purchase.

Shipping costs are calculated based on the items in your cart and your shipping address, with rates varying depending on the delivery option selected.

While specific delivery dates and times cannot be guaranteed, customers can contact customer service to discuss scheduling preferences.

Standard delivery includes placing packages to your room of choice inside your home without package removal and without assembly.

Yes, white glove delivery with assembly is available for eligible items upon request for an additional fee.

Yes, extra fees are applicable for white glove delivery services.

If you miss your scheduled delivery, contact customer service to reschedule, additional charges may apply for missed or failed delivery attempts.

Changes to the delivery address must be requested within a specified timeframe and may incur additional charges.

Yes, international shipping is available for certain products, with shipping rates and delivery times varying by destination.

Yes, customers can choose to pick up their online orders in-store or at a designated distribution center at no additional charge.

Yes, delivery services are available for oversized products, with specific procedures outlined for handling and delivery.

Requests to change or modify a delivery must be made to customer service at least 48 hours prior to the scheduled delivery time.

Yes, customers have the option to refuse delivery if the item is damaged or defective, and should promptly report the issue to customer service.

Shipping restrictions may apply to certain remote or inaccessible locations, with additional charges or limitations on delivery options.

Special delivery instructions can be provided during the checkout process or by contacting customer service directly, ensuring that your delivery preferences are accommodated.

Eligible items for returns and refunds include products in their original condition, unused, unmodified, and unwashed, with all labels and tags attached, initiated within 14 days of purchase, and accompanied by a valid receipt or proof of purchase. Final sale items and certain categories such as on-sale items, discounted items, preorders, customized orders, backordered items, customer-specified items, pillows, cushions are excluded from returns and refunds, except in cases of damage or defects.

To initiate a return or request a refund, please contact our customer service team within the specified timeframe and provide details about your order and the reason for return or refund. Our team will guide you through the process and provide instructions for returning the item.

Yes, exchanges for defective or damaged items are permitted within the specified timeframe, provided the item meets the eligibility criteria for returns and exchanges.

Yes, final sale items, including on-sale items, discounted items, preorders, customized orders, backordered items, customer-specified items, pillows, cushions are generally not eligible for returns or refunds, except in cases of damage or defects.

Customized or personalized items are typically final sales and may not be eligible for returns or refunds unless they are defective or damaged. Please contact our customer service team for assistance with any issues regarding customized or personalized items.

Refunds are typically processed within 5 to 10 days following the receipt and inspection of the returned item. You will be notified via email once the refund has been processed, and it may take additional time for the refunded amount to reflect in your account, depending on your financial institution.

Restocking fees may apply in certain cases, such as returns of non-defective or non-damaged items, and will be deducted from the refunded amount.

If you receive the wrong item, please contact our customer service team immediately to report the issue and request assistance. We will work to resolve the problem as quickly as possible and provide instructions for returning the incorrect item.